Customer Care

    Returns & Refunds

    7-day no-questions-asked returns on eligible products. Refunds in 5–7 business days.

    Eligible for return

    • ✓Item received is damaged, defective or different from what you ordered
    • ✓Wrong size or colour shipped
    • ✓Sealed packaging tampered on delivery (raise within 24 hrs with unboxing video)
    • ✓Manufacturing defect noticed within 7 days of delivery

    Not eligible

    • ✗Custom-made / personalised products (engraved jewellery, custom prints, custom sarees)
    • ✗Innerwear, swimwear, food, perishables, beauty & wellness consumables
    • ✗Items returned without original packaging, tags or invoice
    • ✗Items damaged due to misuse, washing against care label, or normal wear & tear

    How returns work

    1

    Raise a return

    Go to My Orders → Return / Replace and pick the reason. Upload up to 5 photos.

    2

    Pickup scheduled

    Our partner picks up from your address within 2–4 business days (free for eligible returns).

    3

    Quality check

    Seller verifies condition within 48 hours of pickup.

    4

    Refund or replacement

    Refund is initiated to original payment method in 5–7 business days, or a replacement is dispatched.

    Return window

    Raise within 7 days of delivery. Custom & perishable items are non-returnable.

    Refund timelines

    UPI: 1–2 days · Cards / Net Banking: 5–7 days · Wallet: instant · COD: bank transfer in 5–7 days.