Question 1

What payment methods do you accept?

Accepted Answer

UPI, all major credit/debit cards, net banking, popular wallets and Cash on Delivery (under ₹10,000) in serviceable PIN codes.

Question 2

Is COD available?

Accepted Answer

Yes, in most PIN codes for orders up to ₹10,000. A small COD handling fee may apply at checkout.

Question 3

Are prices inclusive of GST?

Accepted Answer

Yes. All prices on KalaHubIndia are inclusive of GST, and a GST-compliant invoice is generated for every order.

Question 4

Can I cancel my order?

Accepted Answer

Yes, until it is dispatched. Go to My Orders → Cancel. Once shipped, you can refuse delivery or raise a return.

Question 5

Do you ship pan-India?

Accepted Answer

Yes — 26,000+ serviceable PIN codes including metro, Tier 2/3 cities and most rural areas.

Question 6

Do you ship internationally?

Accepted Answer

Yes. We export to most countries with both DDP and DDU options. Duties are shown at checkout.

Question 7

How fast is delivery?

Accepted Answer

Metros: 2–4 business days. Other cities: 4–6 days. Remote areas: 6–10 days. International: 8–15 days.

Question 8

What is your return window?

Accepted Answer

7 days from delivery for eligible products. Custom-made and perishable items are non-returnable.

Question 9

How long do refunds take?

Accepted Answer

UPI in 1–2 days, cards/net banking 5–7 days, wallets are usually instant. COD refunds are sent via bank transfer.

Question 10

How much does it cost to sell?

Accepted Answer

₹0 setup. Listings, storefront and AI tools are free. We charge a small commission only when a sale happens.

Question 11

Who can sell?

Accepted Answer

Artisans, handicraft makers, manufacturers, women entrepreneurs, wholesalers and exporters across India — after KYC verification.

Question 12

When do sellers get paid?

Accepted Answer

Verified sellers receive payouts in T+2 business days directly to their bank account, with full GST invoicing.

Question 13

Is my data safe?

Accepted Answer

Yes. All traffic is HTTPS, passwords are hashed, and seller verification documents are stored in a private bucket with short-lived signed URLs.

Question 14

How do I reset my password?

Accepted Answer

Use the 'Forgot password' link on the login page. We'll email a secure reset link.

Frequently Asked Questions

Orders & Payments